Patient Information

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FOR DRIVERS

Center for Radiotherapy and Rehabilitation – entrance from Marymoncka Street, pass through 2 barriers, parking is located directly in front of the building entrance. Diagnostic Laboratories (CT and MRI) – entrance from Królewiecka Street, main building of the Provincial Integrated Hospital in Elbląg, main entrance, level -1, parking is located directly in front of the building entrance.

BUS

From the PKS Bus Station, take bus lines No. 13, 17, 20, 21, 24 - final stop: Królewiecka Street - Hospital.

TRAMWAY

From the PKP Railway Station, take tram line No. 2 - final stop: Marymoncka Street-Energa.
Timetable: https://www.zkm.elblag.com.pl/

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FOR DRIVERS

Main Gate of the Uniwersyteckie Centrum Kliniczne SUM w Katowicach – the black building to the right of the main hospital entrance.

BUS

Bus stop at Ceglana st.

Bus Lines: No. 600, 133, 170.

TRAMWAY

Tram stop at KATOWICE KOŚCIUSZKI SZPITAL. Tram lines: T6, T14, T16, T19, T36.

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FOR DRIVERS

The entrance to the parking lot of the NU-MED Specialized Oncology Hospital is located on Wandy Panfil Street, next to the County Police Headquarters.

The approach is marked by an information sign with the name of the hospital. When driving to the facility, do not rely on the address with the street name and plot number. ul. Jana Pawła II nr 35 is the shared address of three neighboring hospitals. SSO NU-MED is located behind the County Public Hospital, i.e., behind the Tomaszów Health Center.

BUS:

Access from the PKP/PKS stations by lines No. 1 and No. 2 to the Jana Pawła II STOP

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FOR DRIVERS

The NU-MED Center for Oncology Diagnostics and Therapy in Zamość is located on the main street, Aleje Jana Pawła II. To reach the center from the city center (bus station), you can use public buses numbered 0, 3, 10, 11, 21, 32, 56.

BUS

To reach the center from the city center (bus station), you can use public buses numbered 0, 3, 10, 11, 21, 32, 56.

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Rules for providing medical documentation

Authorized to receive medical documentation are:

the patient or their legal representative; a person authorized by the patient; an authorized body or entity; after the patient's death, medical documentation is made available to a person authorized by the patient during their lifetime or to a person who was their legal representative at the time of the patient's death; medical documentation is also made available to a close relative, unless another close person has objected to it or the patient objected to it during their lifetime (Article 26 (2) of the Patient Rights and Patient Ombudsman Act).

Medical documentation is made available in the following forms:

For inspection (including access to healthcare databases) on-site, under the supervision of a person authorized to provide medical documentation, including: registration employee, medical secretariat employee, attending physician/duty physician, with the possibility of making notes or taking photographs. This applies to both paper documentation and documentation kept electronically;
By preparing copies (extracts, transcripts) of paper documentation and printing from electronic documentation or copies of test results on electronic media;
By issuing the original with a receipt and subject to return after use, at the request of public authorities or general courts, as well as in cases where a delay in providing the documentation could endanger the life or health of the patient;
Via electronic means of communication;
On an electronic data carrier.

Sharing medical documentation

Medical documentation is made available upon request in the form of written, oral or telephone after prior identity verification

The patient can use a ready-made Application for the release of medical documentation. The Application for the release of medical documentation can be submitted:

at the medical secretariat of the department or at the registration of the outpatient clinic

from 8.00 am to 2.30 pm from Monday to Friday;

sent to the address:

NU-MED GRUPA SA, ul. Królewiecka 146, 82-300 Elbląg;

sent electronically to the address: sekretariat@nu-med.pl

In the case of medical documentation being collected by a person other than the patient or the person specified in the medical documentation (in the Authorization and Consent Card), an Authorization for the release of medical documentation must also be submitted.

Method of receiving medical documentation:

Personal pickup or by an authorized person takes place during the following hours: 8:00 am – 3:00 pm, from Monday to Friday (excluding holidays), at the medical secretariat of the department or the registration of the outpatient clinic;
Upon the request of the applicant, medical documentation can be sent by registered mail.

The patient has the right to access medical documentation regarding their health condition and provided healthcare services.

According to Article 28 of the Patient Rights and Ombudsman for Patient Rights Act, the healthcare provider may charge a fee for providing the patient with medical documentation. No fees are charged for providing medical documentation:

to the patient or their legal representative for the first time in the requested scope and manner as specified in the law;

in connection with proceedings before the provincial commission for adjudicating on medical incidents.

Current information regarding the rules for accessing medical documentation and the fees for providing documentation in a specific form can be obtained at the Registration Desk of the Center for Radiotherapy and Rehabilitation, tel. 55 2358900 - 01.

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Request for Issuance of Medical Documentation

Authorisation for the Relase od Medical Documentation

Patients or authorized individuals who wish to obtain medical documentation from the Treatment Plan or CT scan for planning can submit their request through the contact form (attachment) or by calling the CALL CENTER.

Phone: +48 32 420 10 20 Email: Katowice-sekretariat@nu-med.pl

The patient or authorized person will directly arrange with the secretariat the form of transferring the documentation (scan, CD) and the method of its transfer. The documentation can be transferred:

By regular mail (the first copy of documentation is free),

Online - in the form of encrypted lifelong cloud access or a link,

Directly at Centrum Diagnostyki i Terapii Onkologicznej - Katowice (Center for Oncological Diagnosis and Therapy - Katowice)

Before issuing the documentation, the patient is required to provide (by scan or physically) a consent form.

In cases where the patient or authorized person wants to obtain the full documentation, they are advised to contact the medical documentation department at UCK SUM or use the following contact details:

Phone: +48 32 3581 228 Email: poczta@uck.katowice.pl

Both NU-MED Centrum Diagnostyki i Terapii Onkologicznej - Katowice (Center for Oncological Diagnosis and Therapy - Katowice) and the Unwersyteckie Centrum Kliniczne SUM w Katowicach closely cooperate in terms of providing medical documentation.

The patient has the right to access medical documentation related to their health status and provided healthcare services.

According to Article 28 of the Patient Rights and Patient Ombudsman Act, a healthcare provider may charge a fee for providing medical documentation to the patient. No fees are charged for providing medical documentation in the following cases:

To the patient or their legal representative for the first time in the requested scope and manner specified in the law;

In connection with proceedings before the provincial commission for assessing medical events.

Current information regarding the rules of providing medical documentation and the amount of fees for providing documentation in specific forms is available at the Medical Secretariat, phone: +48 32 420 10 20.

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Request for Issuance of Medical Documentation

Patients have the right to access their medical records related to their health condition and provided healthcare services.

According to the Article 28 of the Patient Rights and Ombudsman for Patients' Rights Act, a healthcare provider may charge a fee for providing medical records to the Patient. No fees are charged for providing medical records:

to the Patient or their statutory representative for the first time, in the requested scope, and in the manner specified by the law;

in connection with proceedings before the provincial commission for adjudicating medical events.

Current information regarding the rules for accessing medical documentation and the fees for providing documentation in a specified form is available in the

Chemotherapy Department Coordinator's Office on the 1st floor,

under Ms. Kinga Rożnowska.

Phone: 44 786 81 84 or 516 210 326

Email: kinga.roznowska@nu-med.pl

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Authorization for the Release od Medical Documentation

Principles of Providing Medical Documentation

Authorized Recipients of Medical Documentation:

A healthcare provider is obligated to provide medical records to the patient or their legal representative, a person authorized by the patient, authorized authorities, and in the event of the patient's death, the right to access the medical documentation is granted to a person authorized by the patient during their lifetime - an authorization to receive documentation.

Forms of Providing Medical Documentation:

Medical records can be made available:

for review, including access to healthcare data systems,
at the location where healthcare services are provided, excluding medical emergency procedures,
at the headquarters of the healthcare provider,
while ensuring the patient or other authorized authorities or entities the possibility to make notes or take photographs,
by preparing an abstract, copy, or printout of the medical records,
by providing the original with confirmation of receipt and subject to return after use, at the request of public authorities or common courts, and in cases where delaying the release of the documentation could endanger the patient's life or health, through electronic means of communication,
on an electronic data storage device.

Medical documentation is provided based on a written request: submitted in person at the Medical Secretariat,

sent via email to the address: paulina.galka@nu-med.pl, rejestracja.zamosc@nu-med.pl,

or sent by post to the address:

Centrum Diagnostyki i Terapii Onkologicznej - Zamość (Center for Oncological Diagnosis and Therapy - Zamość)

Aleje Jana Pawła II 10, 22-400 Zamość

Contact: Medical Secretariat phone number: 84 535 9 860

Processing Times for Requests:

Personal pickup or pickup by an authorized person - within 3 days from the date of submitting the request, mailing - within 14 days from the date of submitting the request.

A correctly completed request should include:

the date of filling out the request,
complete personal and address details of the applicant: first name, last name, PESEL (Personal Identification Number), postal code, post office, street, house number, city,
contact details for the applicant: phone number or email address,

In the case of submitting the request as an authorized person:

the patient's authorization, if it is not included in the documentation,
the name of the Laboratory where the examination was conducted,
the examination number from which the medical documentation is to be provided.

Type of documentation:

Examination description,
CD with image documentation.

The requested medical documentation can be received through the following methods:

The requested documentation can be sent to the specified address.
I will collect the requested documentation myself,
The documentation can be provided to a person authorized by me based on a written authorization containing at least the first name and last name, as well as the ID number of the authorized person.
The signature of the requesting person – in the case of submitting the request via email, please attach a scanned copy of the request with your signature.

Additional Information Regarding Medical Documentation:

Every healthcare provider is obliged to:

Maintain and store patient medical records.
Ensure the protection of data contained in medical records.
Patient medical records are the property of the healthcare provider.

Medical records can also be provided to:

Other healthcare providers, if necessary for the continuity of healthcare services.
Public authorities, the National Health Fund, self-government authorities of medical professions, as well as national and regional consultants, to the extent necessary for the performance of their duties, especially inspections and supervision.
The Minister of Health, courts, including disciplinary courts, prosecutors, forensic physicians, and professional responsibility ombudsmen, in connection with ongoing proceedings.
Entities authorized under separate laws and institutions – if the examination for which the documentation pertains was conducted at their request.
Pension authorities and teams responsible for assessing disability – in connection with proceedings conducted by them.
Entities managing medical service registries – to the extent necessary for maintaining registries, and insurance companies – with the patient's consent.
Physicians, nurses, or midwives, in connection with the implementation of the procedure for evaluating healthcare providers based on the provisions on accreditation in healthcare – to the extent necessary to conduct such an evaluation.
Higher education institutions or research institutes for scientific purposes – without revealing the patient's name and other data enabling the identification of the person to whom the documentation pertains.

Storage of Medical Documentation:

Medical documentation should be stored for 20 years (counted from the end of the calendar year in which the last entry was made). There are exceptions for:

Medical records in the event of a patient's death due to bodily injury or poisoning, which should be stored for 30 years (counted from the end of the calendar year in which the death occurred).
X-ray images stored separately from the patient's medical records, which should be stored for 10 years (counted from the end of the calendar year in which the images were taken).
Referrals for examinations or orders by a physician, which should be stored for 5 years (counted from the end of the calendar year in which the healthcare service referred to in the referral or order was provided).
Medical records concerning children should be stored until the child reaches the age of 22.

After the specified time, medical records should be destroyed in a way that prevents the identification of the patient to whom they pertained.

Patient's Right to Access Medical Records:

The patient has the right to access medical records related to their health status and provided healthcare services.

According to Article 28 of the Patient Rights and Patient Ombudsman Act, a healthcare provider may charge a fee for providing medical records to the patient. No fees are charged when providing medical records:

To the patient or their legal representative for the first time in the requested scope and manner specified by law.

In connection with proceedings before the regional commission for the assessment of medical events.

Current information regarding the procedures for accessing medical records and the fees for providing documentation in a specified format is available at the Medical Secretariat, phone number: 84 53 59 860.

Download Files:

Request for Issuance od Medical Documentation

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Information Regarding Architectural Accessibility of Centrum Radioterapii i Onkologii - Elbląg (Center for Radiotherapy and Oncology - Elbląg) with Indications of Possible Difficulties in Access and Use for People with Disabilities

Centrum Radioterapii i Onkologii - Elbląg (Center for Radiotherapy and Oncology - Elbląg) is located at 146 Królewiecka Street.

The entrance to the Radiotherapy Center is located on the side of ul. Marymoncka.

The Radiotherapy Center is situated in a building directly adjacent to the four-story Multifunctional Pavilion of the Provincial Integrated Hospital in Elbląg, both on the ground floor and in the building itself. The entrance to the Radiotherapy Center is located on the side of ul. Marymoncka. Directly in front of the Radiotherapy Center, there is a free parking area for patients with designated spaces for people with disabilities.
Both the entrance to the Radiotherapy Center and the entrance to the oncology clinic are located on the ground floor of the building and have no architectural barriers or obstacles for people with disabilities. Ramps for cars and ambulances are located in front of the entrances.
Registration for radiotherapy and outpatient clinics is located on level 0, directly at the entrance.
The administrative part of the center and the DILO coordinator's office are also located on level 0, where people with disabilities can access without using stairs or elevators.
Near each entrance, there are toilets adapted for people with disabilities, located on the ground floor of the building.

Pracownie Diagnostyczne Tomografii Komputerowej i Rezonansu Magnetycznego w Elblągu (Diagnostic Centers for Computer Tomography and Magnetic Resonance Imaging in Elbląg) are located at ul. Królewiecka 146.

Access to the diagnostic centers leads from ul. Królewiecka – the main entrance to the Wojewódzki Szpital Zespolony w Elblągu

In front of the main entrance, there is a large parking area with designated parking spaces for people with disabilities, marked with special signs.
The main entrance to the hospital is located on the ground floor, and it can be accessed by stairs (with handrails), sloped walkways suitable for people with disabilities, and driveways for passenger cars. The entrance is equipped with wide automatic external doors with motion sensors.

The diagnostic center is located on the lower ground floor of the main building of the Wojewódzki Szpital Zespolony w Elblągu. There are four elevators, both passenger and bed elevators, available from the main entrance on the ground floor to access the diagnostic center. The route from the main entrance to the diagnostic center is clearly marked.

The registration for the diagnostic center is located on the lower ground floor of the main building of the Wojewódzki Szpital Zespolony w Elblągu and is directly adjacent to the computer tomography and magnetic resonance imaging departments.
In the area directly adjacent to the diagnostic laboratory and on the same level there is a spacious waiting room for patients.
In the area directly adjacent to the diagnostic center and on the same level, there is a spacious waiting room for patients.
An accessible restroom for people with disabilities is located in the corridor of the diagnostic center. In front of the entrance to the diagnostic center corridor and on the same level, there is a driveway for ambulances.

Information Regarding the Architectural Accessibility of the NU-MED Center for Oncological Diagnosis and Therapy in Katowice with Indications of Possible Difficulties in Access and Use for People with Disabilities

The NU-MED Centrum Diagnostyki i Terapii Onkologicznej - Katowice (Center for Oncological Diagnosis and Therapy - Katowice) is located at 35 Ceglana Street.

The center is situated in a three-story building directly connected by corridors to the Uniwersyteckie Centrum Kliniczne Prof. K. Gibiński SUM in Katowice.
The main entrance to the center is located on the ground floor and can be accessed by stairs (with handrails), sloped walkways suitable for people with disabilities, and driveways for passenger cars and ambulances. The entrance is equipped with wide automatic external doors with motion sensors.
Registration for outpatient clinics and the clinics themselves are located on level 0, directly at the entrance.
Registration for radiotherapy is located on level -1, and people with disabilities can access it both by elevator and stairs (alternatively, also through UCK SUM).
The administrative part of the Center, Gamma Knife, the DILO coordinator's office, and a lecture hall are located on level +1, and people with disabilities can access it both by elevator and stairs (in case of elevator malfunction, there is also a stair climber available).
Accessible restrooms for people with disabilities are located on the ground floor near the main entrance.
Designated parking spaces for people with disabilities, marked with special signs, are located in front of the main entrance to the center.

Information Regarding the Architectural Accessibility of the NU-MED Specjalistyczny Szpital Onkologiczny - Tomaszów Mazowiecki (Specialised Oncology Hospital - Tomaszów Mazowiecki) with Indications of Possible Difficulties in Access and Use for People with Disabilities

NU-MED Specjalistyczny Szpital Onkologiczny - Tomaszów Mazowiecki (Specialised Oncology Hospital - Tomaszów Mazowiecki) is located at ul. Jana Pawła II 35, 97-200 Tomaszów Mazowiecki.

The main entrance to the NU-MED Specjalistyczny Szpital Onkologiczny - Tomaszów Mazowiecki (Specialised Oncology Hospital - Tomaszów Mazowiecki) along with free parking, is located on Wandy Panfil Street (next to the County Police Headquarters).
The hospital is housed in a three-story building directly adjacent and connected by corridors to the Tomaszowskie Centrum Zdrowia.
The main entrance to the facility is on the ground floor and can be accessed via sloped walkways suitable for people with disabilities, as well as driveways for passenger cars and ambulances. The entrance is equipped with wide automatic external doors with motion sensors.
Registration for outpatient clinics and the clinics themselves are located on level 0.
Accessible restrooms for people with disabilities are available on the ground floor near the main entrance.
Designated parking spaces for people with disabilities, marked with special signs, are located in front of the main entrance.
Inside the building, full-sized step-free elevators provide communication between the floors.

Information Regarding the Architectural Accessibility of the NU-MED Centrum Diagnostyki i Terapii Onkologicznej - Zamość (Center for Oncological Diagnosis and Therapy - Zamość) with Indications of Possible Difficulties in Access and Use for People with Disabilities

The NU-MED Centrum Diagnostyki i Terapii Onkologicznej - Zamość (Center for Oncological Diagnosis and Therapy - Zamość) is located at ul. Aleje Jana Pawła II 10, 22-400 Zamość.

The main entrance to the building is from Al. Jana Pawła II 10. The building consists of 4 floors.
The area around the building is paved, and there are 8 designated parking spaces for people with disabilities in front of the building.
Entry to the building is allowed with assistance dogs and guide dogs. There are no stairs leading to the main waiting area from the outside; access is through large automatic doors.
The building is equipped with 4 elevators, all of which are adapted for people with disabilities.
The elevators provide access to all floors, and they have Braille alphabet buttons. Two of the elevators are equipped with voice signals indicating the floor level.
The communication corridors are barrier-free and adapted for individuals with special needs.
The registration desk is located directly in front of the main entrance and has three patient service stations.
There are 8 toilets for people with disabilities within the building. In the radiotherapy department, three patient rooms are fully adapted for people with disabilities.

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Patients who do not need to stay in the hospital during their treatment can opt for transportation or accommodation in a hotel. During their stay, they will receive meals according to their doctor's recommendations. The decision to stay in a hotel or use transportation is based on the patient's overall condition and is determined by the attending physician. All of these services are provided under an agreement with the NFZ (National Health Fund), and patients do not incur any additional costs for them.

HOTEL

The fight against cancer is always a challenging time for patients and their loved ones. We strive to provide our patients with comfortable conditions.

For our patients who live far from Elbląg and do not need to stay in the hospital, we offer places in hotels:

HOTEL EUROPA (click to visit the hotel's website) ul. Królewiecka 219 82-300 Elbląg tel. 55 237 50 50

TRANSPORT The decision for a patient to stay in a hotel during further treatment is made by the doctor. The patient's family has the option to stay in the hotel for a fee.

Patients are provided with:

two meals - breakfast and lunch transport - the patient is taken to the facility for the procedure and then brought back to the hotel. TRANSPORT - Grudziądz Patients from Grudziądz receiving treatment at our Center can use free transportation. The decision about transporting the patient is made by the attending physician.

All the above-mentioned services are provided to the patient free of charge.

Patients who do not need to stay in a hospital ward during their treatment can use the transport or hotel options.

HOTEL

Patients who do not need to stay in the hospital during their treatment have the option to choose between transportation or hotel accommodation.

HOTEL The hotel is located 100 meters away from the facility. As part of their stay, patients are provided with three meals. Patients come to the treatment center independently.

TRANSPORT - the patient is picked up from their place of residence and transported to the facility for their radiation therapy. We also provide transportation back. Please note that the travel time depends on the number of patients and the route.

The decision regarding hotel accommodation or transportation is based on the patient's overall condition and is made by the attending physician.

All of the above-mentioned services are provided as part of the agreement with the NFZ (National Health Fund), and patients do not incur any additional costs for them.

is 100 metres from the centre. Patients are provided with 3 meals as part of their stay. Patients come independently for treatment.

TRANSPORT

Transport - the patient is collected from his or her place of residence and brought to the centre for irradiation. We provide return transport. Please note that the travel time depends on the number of patients and the route.

The decision regarding hotel stay or transport is based on the general condition of the patient; the opinion is given by the attending physician.

All the above-mentioned services are provided under contract with the National Health Fund; the patient does not incur additional costs for them.

Radiation therapy patients who do not require hospitalization (the vast majority of patients) have the option to stay in a hotel/hostel and use complimentary transportation services. Specjalistyczny Szpital Onkologiczny - Tomaszów Mazowiecki (Specialised Oncology Hospital - Tomaszów Mazowiecki) offers a hostel located on Mireckiego Street in Tomaszów Mazowiecki or a hostel in Spała. As part of their therapy, patients are entitled to free transportation to/from the medical facility.

Our Partners for accommodation and transportation:

"MIRMED" Leonard Bujnowicz

Address: ul. Mireckiego 90,

97-200 Tomaszów Mazowiecki

IQonmed

Address: ul. Wojciechowskiego 15,

97-215 Spała

Fighting cancer is always a challenging time for patients and their loved ones. We strive to provide our patients with comfortable conditions. For patients who have difficulty reaching our facility in Zamość, we offer hotel stays. The full hotel stay for patients undergoing therapy is free of charge, even on days when radiation is not scheduled.

The hotels we recommend to our patients are:

Hotel Wojto

Address: Wólka Panieńska 21d,

22-400 Zamość

Website: wojto.pl

Hotel Renesans

Address: ul. Grecka 6,

22-400 Zamość

Website: hoterenesans.pl

Hotel Jubilat

Address: ul. Wyszyńskiego 52,

22-400 Zamość

Website: hoteljubilat.pl

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Admission to the Ward:

Patient admission takes place through the Admission Room.

Upon admission to the Ward, the patient is familiarized with the Ward's layout, the Radiotherapy Department, and the Ward's Regulations, which are confirmed with their handwritten signature.

The Ward staff is not responsible for items left by patients or visitors in the ward's rooms and corridors.

For planned admission to the Hospital, we kindly ask patients to bring with them:

Medications taken regularly in their original packaging with dosing instructions - please ensure an adequate supply of medications for the duration of hospitalization;

If enteral nutrition is introduced, please provide the name of the industrial diet used along with the prescribed volume;

Information on any medications that the patient should not take (due to allergies or sensitivities);

Certificate of vaccination against SARS-CoV-2 if applicable;

Proof of identity: ID card, passport, or driver's license;

Medical documentation: histopathological test results, diagnostic test reports and discs (CT, MRI, PET), information cards from previous hospital stays, etc.;

Original blood type and RH factor test results, if applicable;

Personal toiletries: toothbrush, toothpaste, comb, shaving equipment (electric razor), hygiene wipes, sanitary pads, etc.; Comfortable "everyday" clothing (sweats, slippers), nightshirt, pajamas, towels, clean underwear for changes."

Please note that this translation assumes the context of a hospital admission procedure.

The initial visit takes place at the Oncology Clinic (Radiotherapy Department); Please bring your medical documentation with you, especially: histopathological test results, descriptions and discs of diagnostic tests (CT, MRI, PET), information cards from previous hospital stays, etc. It is very important to inform the doctor about any prior radiation treatment at another facility during the first visit;

During the consultation at the Radiotherapy Clinic, a specialist doctor will make a decision regarding the patient's qualification for treatment or the need for additional tests or consultations. In the case of qualification for radiotherapy, the doctor will present the treatment plan, inform the patient about possible side effects, and provide instructions for the treatment period.

The doctor will issue the necessary prescriptions and referrals to the patient; Radiotherapy can be conducted on an outpatient basis, on an outpatient basis with the option of transportation from the patient's home, on an outpatient basis with the option of staying in a hotel (free of charge for the patient), or on an inpatient basis.

The decision on the method of conducting radiotherapy is made by the doctor in consultation with the patient. For planned admission to the Hospital, we kindly ask patients to bring with them:

Medications taken regularly in their original packaging with dosing instructions - please ensure an adequate supply of medications for the duration of hospitalization;

If enteral nutrition is introduced, please provide the name of the industrial diet used along with the prescribed volume;

Information on any medications that the patient should not take (due to allergies or sensitivities);

Certificate of vaccination against SARS-CoV-2 if applicable;

Proof of identity: ID card, passport, or driver's license;

Medical documentation: histopathological test results, diagnostic test reports and discs (CT, MRI, PET), information cards from previous hospital stays, etc.;

Original blood type and RH factor test results, if applicable;

Personal toiletries: toothbrush, toothpaste, comb, shaving equipment (electric razor), hygiene wipes, sanitary pads, etc.

For planned admission to the Hospital, we kindly ask patients to bring with them:

Medications taken regularly in their original packaging with dosing instructions - please ensure an adequate supply of medications for the duration of hospitalization;

If enteral nutrition is introduced, please provide the name of the industrial diet used along with the prescribed volume;

Information on any medications that the patient should not take (due to allergies or sensitivities);

Certificate of vaccination against SARS-CoV-2 if applicable;

Proof of identity: ID card, passport, or driver's license; Medical documentation: histopathological test results, diagnostic test reports and discs (CT, MRI, PET), information cards from previous hospital stays, etc.;

Original blood type and RH factor test results, if applicable;

Personal toiletries: toothbrush, toothpaste, comb, shaving equipment (electric razor), hygiene wipes, sanitary pads, etc.; Comfortable everyday clothing (tracksuits, slippers), nightshirt, pajamas, towels, clean underwear for change.

For planned admission to the Hospital, we kindly ask patients to bring with them:

Medications taken regularly in their original packaging with dosing instructions – please ensure an adequate supply of medications for the duration of hospitalization.

If enteral nutrition is introduced, please provide the name of the industrial diet used along with the prescribed volume.

Information on any medications that the patient should not take (due to allergies or sensitivities).

Proof of vaccination against SARS-CoV-2 if applicable.

Proof of identity: ID card, passport, or driver's license.

Medical documentation: histopathological test results, descriptions, and discs of diagnostic tests (CT, MRI, PET), information cards from previous hospital stays, etc.

Original blood type and RH factor test results if applicable.

Personal toiletries: toothbrush, toothpaste, comb, shaving equipment (electric razor), hygiene wipes, sanitary pads, etc.

Comfortable daily clothing (tracksuits, slippers), nightshirt, pajamas, towels, clean underwear for changing."

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Dear Patient,

Respecting your right to privacy, family life, and professional life during your stay at our Hospital, we provide the opportunity for visits by close relatives.

In consideration of respecting your dignity, privacy, and the rights of other patients, we have established the following rules:

Visiting hours are daily from 10:00 AM to 10:00 PM. (ZAMOŚĆ 10:00 AM - 10:00 PM, TM 2:00 PM - 8:00 PM, EL - 12:00 PM - 8:00 PM).

Contact with individuals outside these established hours may occur with the consent of the Ward Supervisor or the doctor authorized by them.
Nighttime quiet hours are in effect from 10:00 PM to 6:00 AM.
Upon the patient's request, the right to visit may be limited or withdrawn for the individuals indicated by the patient. Minors can visit patients if accompanied by an adult who will supervise their behavior. In justified cases, exceptions may be made to the requirement of adult supervision.
Visits to patients take place in the patient rooms or, for ambulatory patients, in a guest and relaxation room within the ward.
Respecting the privacy and tranquility of other patients, only two visiting individuals are allowed with one patient at a time, and visitors must not infringe upon the right to privacy of other patients. In the intensive care units, visits are conducted in accordance with agreements made with the Ward Supervisor or the Attending Physician.
Visits to these units are individual. Individuals affected by contagious diseases, displaying symptoms of viral infection (e.g., a cold) with visible skin changes, intoxicated, or under the influence of psychoactive substances are not allowed to visit. Visits by visitors may be restricted or suspended due to epidemiological situations, patient isolation, or in cases involving patients with weakened immune systems.

Visitors are required to:

Familiarize themselves with the Visiting Regulations and adhere to its provisions;
the regulations are available on the ward notice board. Leave outerwear in the hospital cloakroom and thoroughly clean their footwear before entering the ward.
Behave in a cultured, tactful, and unobtrusive manner toward patients and hospital staff.
Comply with sanitary and hygiene requirements applicable in the Hospital. Maintain silence and tranquility.
Adhere to safety and fire safety regulations in effect at the Hospital.
Respect hospital property.
Maintain cleanliness and order in the Hospital premises, including patient rooms, restrooms, and bathrooms.

Visitors are prohibited from:

Bringing and giving medications to patients without the consent and knowledge of the doctor.
Consuming alcohol, smoking tobacco, electronic cigarettes, using psychoactive substances, or bringing these substances to patients.
Engaging in gambling. Appropriating others' property.
Tampering with medical equipment, devices, and installations.
Sitting on patient beds.
Engaging in behavior that violates good manners and moral standards.
Using mobile phones near medical equipment and in a manner that violates the rights of other patients and hospital staff (recording audio and/or video).
Bringing any animals.
Entering utility and treatment rooms.
Using wireless phones on the ward. Personal mobile phones, electronic devices (laptops, tablets), are not allowed except during medical visits, diagnostic tests, therapeutic procedures, and care outside visiting hours.
Access to the Internet is not provided. Patients staying in the hospital have the opportunity to send and receive mail.

Dear Patient,

Respecting your rights, we would like to inform you that during your stay in our Hospital, you have the option of additional nursing care under the following conditions:

Additional nursing care may be provided by family members, close individuals, or other persons designated by the patient or their legal guardian.
In accordance with the Nursing and Midwifery Professions Act, nurses can provide additional nursing care in the ward based on a civil law contract entered into with the patient, close individual, or legal guardian.
The nurse responsible for providing additional nursing care must inform the Ward Supervisor or the doctor authorized by them, as well as the Ward Nurse, about this arrangement no later than on the day the care begins.
Additional nursing care for a patient is provided voluntarily, only at the patient's request, and with their consent.
The person providing additional care for the patient may perform their duties after obtaining consent from the Ward Supervisor or the authorized doctor, who is responsible for the patient's care on the ward where the patient is staying.
In each case, the scope of the care provided must be agreed upon with the Ward Nurse.
Providing additional nursing care to the patient must not disrupt the work of the medical staff and the organization of healthcare services.
The provision of additional nursing care may be limited for reasons related to sanitation, epidemiology, order, or the health and safety of other patients.
The person providing the care must directly communicate with the ward staff, including discussing all issues, coordinating activities, and informing them about important and disturbing events or the progress of specific tasks.
Additional nursing care includes the following activities: meeting emotional and spiritual needs (presence, support, comforting, hugging, stroking, reading, talking), providing psychological support (companionship, calming, explaining, caring), assisting in meeting physiological needs, personal hygiene (nail trimming, shaving, changing diapers, combing hair), providing fluids, feeding, or assistance with feeding (except for unconscious patients or those with swallowing difficulties), changing body position (turning to the side), assistance with getting out of bed, sitting down, toileting (changing body position, relieving pressure points, lubricating the skin), changing bedding and personal items of the patient, assisting with getting out of bed, assisting with walking, transporting in a wheelchair, participating in rehabilitation activities (walks, sitting on the bed), monitoring the safety of the patient (particularly important for agitated psychomotor patients.

Dear Patient,

Respecting your right to privacy, family life, and professional life during your stay at our Hospital, we provide the opportunity for visits by close relatives.

In consideration of respecting your dignity, privacy, and the rights of other patients, we have established the following rules:

Visiting hours are daily from 10:00 AM to 10:00 PM. (ZAMOŚĆ 10:00 AM - 10:00 PM, TM 2:00 PM - 8:00 PM, EL - 12:00 PM - 8:00 PM).

Contact with individuals outside these established hours may occur with the consent of the Ward Supervisor or the doctor authorized by them.
Nighttime quiet hours are in effect from 10:00 PM to 6:00 AM.
Upon the patient's request, the right to visit may be limited or withdrawn for the individuals indicated by the patient. Minors can visit patients if accompanied by an adult who will supervise their behavior. In justified cases, exceptions may be made to the requirement of adult supervision.
Visits to patients take place in the patient rooms or, for ambulatory patients, in a guest and relaxation room within the ward.
Respecting the privacy and tranquility of other patients, only two visiting individuals are allowed with one patient at a time, and visitors must not infringe upon the right to privacy of other patients. In the intensive care units, visits are conducted in accordance with agreements made with the Ward Supervisor or the Attending Physician.
Visits to these units are individual. Individuals affected by contagious diseases, displaying symptoms of viral infection (e.g., a cold) with visible skin changes, intoxicated, or under the influence of psychoactive substances are not allowed to visit. Visits by visitors may be restricted or suspended due to epidemiological situations, patient isolation, or in cases involving patients with weakened immune systems.

Visitors are required to:

Familiarize themselves with the Visiting Regulations and adhere to its provisions;
the regulations are available on the ward notice board. Leave outerwear in the hospital cloakroom and thoroughly clean their footwear before entering the ward.
Behave in a cultured, tactful, and unobtrusive manner toward patients and hospital staff.
Comply with sanitary and hygiene requirements applicable in the Hospital. Maintain silence and tranquility.
Adhere to safety and fire safety regulations in effect at the Hospital.
Respect hospital property.
Maintain cleanliness and order in the Hospital premises, including patient rooms, restrooms, and bathrooms.

Visitors are prohibited from:

Bringing and giving medications to patients without the consent and knowledge of the doctor.
Consuming alcohol, smoking tobacco, electronic cigarettes, using psychoactive substances, or bringing these substances to patients.
Engaging in gambling. Appropriating others' property.
Tampering with medical equipment, devices, and installations.
Sitting on patient beds.
Engaging in behavior that violates good manners and moral standards.
Using mobile phones near medical equipment and in a manner that violates the rights of other patients and hospital staff (recording audio and/or video).
Bringing any animals.
Entering utility and treatment rooms.
Using wireless phones on the ward. Personal mobile phones, electronic devices (laptops, tablets), are not allowed except during medical visits, diagnostic tests, therapeutic procedures, and care outside visiting hours.
Access to the Internet is not provided. Patients staying in the hospital have the opportunity to send and receive mail.

Dear Patient,

Respecting your rights, we would like to inform you that during your stay in our Hospital, you have the option of additional nursing care under the following conditions:

Additional nursing care may be provided by family members, close individuals, or other persons designated by the patient or their legal guardian.
In accordance with the Nursing and Midwifery Professions Act, nurses can provide additional nursing care in the ward based on a civil law contract entered into with the patient, close individual, or legal guardian.
The nurse responsible for providing additional nursing care must inform the Ward Supervisor or the doctor authorized by them, as well as the Ward Nurse, about this arrangement no later than on the day the care begins.
Additional nursing care for a patient is provided voluntarily, only at the patient's request, and with their consent.
The person providing additional care for the patient may perform their duties after obtaining consent from the Ward Supervisor or the authorized doctor, who is responsible for the patient's care on the ward where the patient is staying.
In each case, the scope of the care provided must be agreed upon with the Ward Nurse.
Providing additional nursing care to the patient must not disrupt the work of the medical staff and the organization of healthcare services.
The provision of additional nursing care may be limited for reasons related to sanitation, epidemiology, order, or the health and safety of other patients.
The person providing the care must directly communicate with the ward staff, including discussing all issues, coordinating activities, and informing them about important and disturbing events or the progress of specific tasks.
Additional nursing care includes the following activities: meeting emotional and spiritual needs (presence, support, comforting, hugging, stroking, reading, talking), providing psychological support (companionship, calming, explaining, caring), assisting in meeting physiological needs, personal hygiene (nail trimming, shaving, changing diapers, combing hair), providing fluids, feeding, or assistance with feeding (except for unconscious patients or those with swallowing difficulties), changing body position (turning to the side), assistance with getting out of bed, sitting down, toileting (changing body position, relieving pressure points, lubricating the skin), changing bedding and personal items of the patient, assisting with getting out of bed, assisting with walking, transporting in a wheelchair, participating in rehabilitation activities (walks, sitting on the bed), monitoring the safety of the patient (particularly important for agitated psychomotor patients.

Dear Patient,

Respecting your right to privacy, family life, and professional life during your stay at our Hospital, we provide the opportunity for visits by close relatives.

In consideration of respecting your dignity, privacy, and the rights of other patients, we have established the following rules:

Visiting hours are daily from 10:00 AM to 10:00 PM. (ZAMOŚĆ 10:00 AM - 10:00 PM, TM 2:00 PM - 8:00 PM, EL - 12:00 PM - 8:00 PM).

Contact with individuals outside these established hours may occur with the consent of the Ward Supervisor or the doctor authorized by them.
Nighttime quiet hours are in effect from 10:00 PM to 6:00 AM.
Upon the patient's request, the right to visit may be limited or withdrawn for the individuals indicated by the patient. Minors can visit patients if accompanied by an adult who will supervise their behavior. In justified cases, exceptions may be made to the requirement of adult supervision.
Visits to patients take place in the patient rooms or, for ambulatory patients, in a guest and relaxation room within the ward.
Respecting the privacy and tranquility of other patients, only two visiting individuals are allowed with one patient at a time, and visitors must not infringe upon the right to privacy of other patients. In the intensive care units, visits are conducted in accordance with agreements made with the Ward Supervisor or the Attending Physician.
Visits to these units are individual. Individuals affected by contagious diseases, displaying symptoms of viral infection (e.g., a cold) with visible skin changes, intoxicated, or under the influence of psychoactive substances are not allowed to visit. Visits by visitors may be restricted or suspended due to epidemiological situations, patient isolation, or in cases involving patients with weakened immune systems.

Visitors are required to:

Familiarize themselves with the Visiting Regulations and adhere to its provisions;
the regulations are available on the ward notice board. Leave outerwear in the hospital cloakroom and thoroughly clean their footwear before entering the ward.
Behave in a cultured, tactful, and unobtrusive manner toward patients and hospital staff.
Comply with sanitary and hygiene requirements applicable in the Hospital. Maintain silence and tranquility.
Adhere to safety and fire safety regulations in effect at the Hospital.
Respect hospital property.
Maintain cleanliness and order in the Hospital premises, including patient rooms, restrooms, and bathrooms.

Visitors are prohibited from:

Bringing and giving medications to patients without the consent and knowledge of the doctor.
Consuming alcohol, smoking tobacco, electronic cigarettes, using psychoactive substances, or bringing these substances to patients.
Engaging in gambling. Appropriating others' property.
Tampering with medical equipment, devices, and installations.
Sitting on patient beds.
Engaging in behavior that violates good manners and moral standards.
Using mobile phones near medical equipment and in a manner that violates the rights of other patients and hospital staff (recording audio and/or video).
Bringing any animals.
Entering utility and treatment rooms.
Using wireless phones on the ward. Personal mobile phones, electronic devices (laptops, tablets), are not allowed except during medical visits, diagnostic tests, therapeutic procedures, and care outside visiting hours.
Access to the Internet is not provided. Patients staying in the hospital have the opportunity to send and receive mail.

Dear Patient,

Respecting your rights, we would like to inform you that during your stay in our Hospital, you have the option of additional nursing care under the following conditions:

Additional nursing care may be provided by family members, close individuals, or other persons designated by the patient or their legal guardian.
In accordance with the Nursing and Midwifery Professions Act, nurses can provide additional nursing care in the ward based on a civil law contract entered into with the patient, close individual, or legal guardian.
The nurse responsible for providing additional nursing care must inform the Ward Supervisor or the doctor authorized by them, as well as the Ward Nurse, about this arrangement no later than on the day the care begins.
Additional nursing care for a patient is provided voluntarily, only at the patient's request, and with their consent.
The person providing additional care for the patient may perform their duties after obtaining consent from the Ward Supervisor or the authorized doctor, who is responsible for the patient's care on the ward where the patient is staying.
In each case, the scope of the care provided must be agreed upon with the Ward Nurse.
Providing additional nursing care to the patient must not disrupt the work of the medical staff and the organization of healthcare services.
The provision of additional nursing care may be limited for reasons related to sanitation, epidemiology, order, or the health and safety of other patients.
The person providing the care must directly communicate with the ward staff, including discussing all issues, coordinating activities, and informing them about important and disturbing events or the progress of specific tasks.
Additional nursing care includes the following activities: meeting emotional and spiritual needs (presence, support, comforting, hugging, stroking, reading, talking), providing psychological support (companionship, calming, explaining, caring), assisting in meeting physiological needs, personal hygiene (nail trimming, shaving, changing diapers, combing hair), providing fluids, feeding, or assistance with feeding (except for unconscious patients or those with swallowing difficulties), changing body position (turning to the side), assistance with getting out of bed, sitting down, toileting (changing body position, relieving pressure points, lubricating the skin), changing bedding and personal items of the patient, assisting with getting out of bed, assisting with walking, transporting in a wheelchair, participating in rehabilitation activities (walks, sitting on the bed), monitoring the safety of the patient (particularly important for agitated psychomotor patients.

Dear Patient,

Respecting your right to privacy, family life, and professional life during your stay at our Hospital, we provide the opportunity for visits by close relatives.

In consideration of respecting your dignity, privacy, and the rights of other patients, we have established the following rules:

Visiting hours are daily from 12:00 AM to 20:00 PM.

Contact with individuals outside these established hours may occur with the consent of the Ward Supervisor or the doctor authorized by them.
Nighttime quiet hours are in effect from 10:00 PM to 6:00 AM.
Upon the patient's request, the right to visit may be limited or withdrawn for the individuals indicated by the patient. Minors can visit patients if accompanied by an adult who will supervise their behavior. In justified cases, exceptions may be made to the requirement of adult supervision.
Visits to patients take place in the patient rooms or, for ambulatory patients, in a guest and relaxation room within the ward.
Respecting the privacy and tranquility of other patients, only two visiting individuals are allowed with one patient at a time, and visitors must not infringe upon the right to privacy of other patients. In the intensive care units, visits are conducted in accordance with agreements made with the Ward Supervisor or the Attending Physician.
Visits to these units are individual. Individuals affected by contagious diseases, displaying symptoms of viral infection (e.g., a cold) with visible skin changes, intoxicated, or under the influence of psychoactive substances are not allowed to visit. Visits by visitors may be restricted or suspended due to epidemiological situations, patient isolation, or in cases involving patients with weakened immune systems.

Visitors are required to:

Familiarize themselves with the Visiting Regulations and adhere to its provisions;
the regulations are available on the ward notice board. Leave outerwear in the hospital cloakroom and thoroughly clean their footwear before entering the ward.
Behave in a cultured, tactful, and unobtrusive manner toward patients and hospital staff.
Comply with sanitary and hygiene requirements applicable in the Hospital. Maintain silence and tranquility.
Adhere to safety and fire safety regulations in effect at the Hospital.
Respect hospital property.
Maintain cleanliness and order in the Hospital premises, including patient rooms, restrooms, and bathrooms.

Visitors are prohibited from:

Bringing and giving medications to patients without the consent and knowledge of the doctor.
Consuming alcohol, smoking tobacco, electronic cigarettes, using psychoactive substances, or bringing these substances to patients.
Engaging in gambling. Appropriating others' property.
Tampering with medical equipment, devices, and installations.
Sitting on patient beds.
Engaging in behavior that violates good manners and moral standards.
Using mobile phones near medical equipment and in a manner that violates the rights of other patients and hospital staff (recording audio and/or video).
Bringing any animals.
Entering utility and treatment rooms.
Using wireless phones on the ward. Personal mobile phones, electronic devices (laptops, tablets), are not allowed except during medical visits, diagnostic tests, therapeutic procedures, and care outside visiting hours.
Access to the Internet is not provided. Patients staying in the hospital have the opportunity to send and receive mail.

Dear Patient,

Respecting your rights, we would like to inform you that during your stay in our Hospital, you have the option of additional nursing care under the following conditions:

Additional nursing care may be provided by family members, close individuals, or other persons designated by the patient or their legal guardian.
In accordance with the Nursing and Midwifery Professions Act, nurses can provide additional nursing care in the ward based on a civil law contract entered into with the patient, close individual, or legal guardian.
The nurse responsible for providing additional nursing care must inform the Ward Supervisor or the doctor authorized by them, as well as the Ward Nurse, about this arrangement no later than on the day the care begins.
Additional nursing care for a patient is provided voluntarily, only at the patient's request, and with their consent.
The person providing additional care for the patient may perform their duties after obtaining consent from the Ward Supervisor or the authorized doctor, who is responsible for the patient's care on the ward where the patient is staying.
In each case, the scope of the care provided must be agreed upon with the Ward Nurse.
Providing additional nursing care to the patient must not disrupt the work of the medical staff and the organization of healthcare services.
The provision of additional nursing care may be limited for reasons related to sanitation, epidemiology, order, or the health and safety of other patients.
The person providing the care must directly communicate with the ward staff, including discussing all issues, coordinating activities, and informing them about important and disturbing events or the progress of specific tasks.
Additional nursing care includes the following activities: meeting emotional and spiritual needs (presence, support, comforting, hugging, stroking, reading, talking), providing psychological support (companionship, calming, explaining, caring), assisting in meeting physiological needs, personal hygiene (nail trimming, shaving, changing diapers, combing hair), providing fluids, feeding, or assistance with feeding (except for unconscious patients or those with swallowing difficulties), changing body position (turning to the side), assistance with getting out of bed, sitting down, toileting (changing body position, relieving pressure points, lubricating the skin), changing bedding and personal items of the patient, assisting with getting out of bed, assisting with walking, transporting in a wheelchair, participating in rehabilitation activities (walks, sitting on the bed), monitoring the safety of the patient (particularly important for agitated psychomotor patients.

Choose facility:

Roman Catholic Confession: Priest of the Roman Catholic Church - Dariusz Paszkowski, phone number 603 299 936. The priest visits patients in the ward every Saturday. Holy Masses are celebrated in the Roman Catholic Chapel of the Provincial Integrated Hospital, in the main hospital building, on level "-1":

Monday to Friday at 4:00 PM
Saturday, Sunday, and holidays at 10:00 AM

Patients of other denominations have the opportunity to contact their chosen spiritual leader. The priest visits the sick upon request, after informing the on-duty nurse or contacting the family with the priest.

Greek Catholic Confession: Priest of the Greek Catholic Church - Andrzej Sroka, phone number 601 625 496

Orthodox Confession: Priest of the Orthodox Church - Mariusz Antonowicz, phone number 55 233 50 45

Pastoral care is provided by theUniwersyteckie Centrum Kliniczne SUM w Katowicach.

More information can be found at https://www.uck.katowice.pl/opieka-duszpasterska

During their stay, patients have the right to pastoral care. Detailed information about visitation hours can be found on the hospital's notice boards.

Hospital Chaplain – Father Włodzimierz Moraczewski from the Parish of Our Lady Queen of Poland in Tomaszów Mazowiecki, phone number 792-853-145.

If there is a need to contact a clergy member of a different denomination, please contact the Nursing Station.

Roman Catholic Faith Priests of the Roman Catholic Church:

Fr. Karol Jędruszczak - phone number: 696 273 715

Fr. Jacek Kania - phone number: 791 433 885

The priests visit the sick three times a week.

Holy Masses are celebrated in the Roman Catholic Chapel of the Pope John Paul II Provincial Hospital in Zamość:

From Monday to Saturday at 3:00 PM.
On Sundays and holidays at 7:30 AM and 3:00 PM.

Patient Rights Ombudsman Bartłomiej Łukasz Chmielowiec Młynarska 46, 01-171 Warsaw

Secretariat: Tel. 22 532 82 50, Fax: 22 532 82 30 Email: kancelaria@rpp.gov.pl Reception of visitors at the Patient Rights Ombudsman's Office:

Monday - from 9:00 AM to 6:00 PM
Tuesday - from 9:00 AM to 3:00 PM
Wednesday - from 9:00 AM to 3:00 PM
Thursday - from 9:00 AM to 3:00 PM
Friday - from 9:00 AM to 3:00 PM

Toll-free hotline: 800-190-590 (from landline and mobile phones) Open from Monday to Friday, from 8:00 AM to 8:00 PM

Since March 2018, employees of the Patient Rights Ombudsman's Office, along with representatives of major non-governmental organizations, have been available at the toll-free hotline number 800-190-590, providing necessary information to patients. Callers can discuss topics such as psychological support for cancer patients, bone marrow transplants, assistance for children with epilepsy, support for ostomy patients, psoriasis issues, oncological treatment pathways, HCV virus treatment, and more.

Detailed duty schedules are available on the website:

The rights of patients

https://www.gov.pl/web/rpp/prawa-pacjenta.

Choose facility:

Complaints and requests can be submitted:

In writing to the address: ul. Królewiecka 146, 82-300 Elbląg
By email, at the email address: sekretariat@nu-med.pl
In the event of an oral complaint or request, the person receiving the complaint prepares a protocol, which is signed by the complainant or requester and the person receiving the complaint.

The protocol includes the date of receiving the complaint or request, the name, surname (or name), and address of the complainant, as well as a concise description of the matter's content. The person receiving the complaints and requests confirms the submission of the complaint or request if requested by the complainant.

Handling of complaints and requests:

Complaints and requests that do not contain the name, surname (or name), and address of the submitter are left without consideration. If the subject of the complaint or request cannot be properly determined from its content, the complainant or requester is called upon to provide clarification or supplementation within seven days from the date of receiving the summons, with an explanation that failure to remedy these deficiencies will result in leaving the complaint or request without consideration. Written complaints receive a written response within 30 days from the date of receipt of the complaint.

PROCEDURE FOR HANDLING COMPLAINTS AND REQUESTS

We would like to inform you that complaints and requests can be submitted to the Director of the center. Tel: 32 413 00 94 (secretariat) Monday - Friday from 08:00 to 15:00.

Complaints and requests can be submitted:

In writing to the address: ul. Ceglana 35, 40-514 Katowice
By email, at the email address: katowice-sekretariat@nu-med.pl
In the event of an oral complaint or request, the person receiving the complaint prepares a protocol, which is signed by the complainant or requester and the person receiving the complaint. The protocol includes the date of receiving the complaint or request, the name, surname (or name), and address of the complainant, as well as a concise description of the matter's content. The person receiving the complaints and requests confirms the submission of the complaint or request if requested by the complainant.

Handling of complaints and requests: Complaints and requests that do not contain the name, surname (or name), and address of the submitter are left without consideration. If the subject of the complaint or request cannot be properly determined from its content, the complainant or requester is called upon to provide clarification or supplementation within seven days from the date of receiving the summons, with an explanation that failure to remedy these deficiencies will result in leaving the complaint or request without consideration. Written complaints receive a written response within 30 days from the date of receipt of the complaint.

Complaints and requests should be submitted to the Director of the Specjalistyczny Szpital Onkologiczny - Tomaszów Mazowiecki (Specialised Oncology Hospital - Tomaszów Mazowiecki)

By mail – address: NU-MED Specialist Oncology Hospital, ul. Jana Pawła II 35, 97-200 Tomaszów Mazowiecki
Electronically – email: sekretariat.tomaszow@nu-med.pl
Complaints and requests are handled in accordance with the procedures established by administrative law. Additional information can be obtained by calling 44 786 81 50.

PROCEDURE FOR HANDLING COMPLAINTS AND REQUESTS

We would like to inform you that complaints and requests can be submitted to the Director of NU-MED Center for Oncology Diagnostics and Therapy in Zamość Sp. z o.o. Address: Aleje Jana Pawła II 10, 22-400 Zamość Tel: 84 535 99 10 (secretariat) Monday – Friday, from 14:00 to 15:00

Complaints and requests can be submitted in the following ways:

In writing to the address: Aleje Jana Pawła II 10, 22-400 Zamość By fax: 84 535 99 16
By email to the address: sekretariat.zamosc@nu-med.pl
In the event of an oral complaint or request, the receiving party prepares a protocol, which is signed by the complainant or requester and the receiving party. The protocol includes the date of receiving the complaint or request, the name, surname (or name), and address of the person making the complaint, as well as a concise description of the matter. The party receiving complaints and requests confirms the submission of the complaint or request if requested to do so by the complainant.

Handling of Complaints and Requests: Complaints and requests that do not include the name and surname (or name) and address of the person submitting them will not be processed. If the subject matter of the complaint or request cannot be adequately determined from its content, the person submitting the complaint or request will be called upon to submit additional information within seven days from the date of receiving the call, explanation, or completion, with the instruction that failure to remedy these deficiencies will result in the complaint or request being left unprocessed. Written complaints receive a written response within 14 days from the date of receipt. Oral or telephone requests and complaints are handled promptly.

Medical Glossary

Accelerator

Also known as a linear accelerator, it is a device that generates radiation and directs it towards a cancerous tumor.

Leksell GammaKnife Perfection

Commonly referred to as the "gamma knife," it is the most advanced device used in modern stereotactic radio-surgery. The treatment concept involves utilizing gamma radiation as a source of therapeutic energy, which is directed from various sources and focused within the area of the diseased brain using appropriate collimators. Individual gamma radiation beams carry minimal energy and do not cause damage to the tissue they pass through; instead, they converge their energy in one central location, leading to the destruction of abnormal cancer cells.

Biopsy

A diagnostic procedure involving the sampling of altered skin or tissue for histopathological examination. Most commonly performed to confirm or rule out a neoplastic change, but also used, for example, to diagnose the type of liver inflammation or the causes of infertility.

Brachytherapy

Brachytherapy is a radiation therapy technique that involves directly irradiating cancer cells by placing a radiation source (radioactive element) directly within the diseased area (in the tumor) or in its immediate vicinity. Among the NU-MED Group facilities, this method is used at the centers in Zamość and Katowice. In Katowice, iridium isotopes (Ir-192) are used as the radiation source.

Radiation dose

The total amount of radiation delivered to the patient's body. Typically, the dose is divided into smaller portions called fractions. Different doses are used in various types of cancers and different stages of treatment. Therefore, the duration of radiotherapy depends on the dose size and the number of fractions. The patient is informed about the fractionation of the dose and the associated length of the entire treatment before starting therapy.

LDR - (low dose rate) low dose rate - less than 2Gy/h

MDR - (medium dose rate) medium dose rate - 2-12Gy/h

HDR - (high dose rate) high dose rate - above 12Gy/h

PDR - (pulse dose rate) pulsed dose rate - administration of MDR dose in appropriate fixed time pulses

DIBH (Deep Inspiration Breath Holdradiotherapy)

A method of radiotherapy for breast cancer patients. The staff trains patients to hold their breath - how long the patient can retain air in their lungs after taking a breath. This period of time is precisely measured and then taken into account when planning the radiation dose. The accelerator's operation is synchronized with the established respiratory phases, and the radiation is delivered only when the tumor is in a precisely determined position. This technique helps minimize the risk of cardiac complications.

Diet during radiotherapy

During radiation therapy (especially abdominal), it is recommended to consume the following foods and follow a specific diet:

Beverages - tea,
a small amount of natural coffee,
non-carbonated mineral water,
flaxseed, soy milk, milk substitute products.
Gluten-free products (alternative grain products) - gluten-free bread, rice cakes, rice, soy pasta.
Grains - rice, cornmeal.
Vegetables - boiled potatoes, mashed potatoes, boiled carrots, boiled beets, skinless tomatoes.
Fruits - baked apples, bananas. Soups - broth, red borscht, strained vegetable soups.
Eggs - soft-boiled, semi-hard-boiled, scrambled eggs without pepper, in small amounts.
Meats - boiled, stewed, ground with corn flour (poultry, fish, beef, veal).
Spices - salt is acceptable, but avoid using pepper and use other spices in small amounts.

This gentle diet is recommended during radiation therapy and for three months after radiation therapy. In the fourth month after radiation therapy, two gluten-free meals can be replaced with gluten-containing grain products, and milk and its derivatives can be reintroduced. During the first year of treatment after radiation therapy, it's advisable to avoid heavy, spicy, fried, canned, dishes containing peas, cabbage, and beans. Alcohol and carbonated drinks should also be avoided.

Fraction

Smaller doses of radiation which are delivered to the body of the patient; these constitute the total radiation dose determined before the commencement of therapy. One fraction lasts approximately 10 - 20 minutes. A dose fraction is usually administered once a day or every two days. In some cases it is necessary to administer two fractions in one day.

IMRT

Intensity Modulated Radiation Therapy (IMRT) is a type of conformal radiotherapy, especially used in the treatment of tumors located in close proximity to critical organs (with limited tolerance to radiation).

IGRT

Image Guided Radiation Therapy (IGRT) is a technique in radiation therapy that allows for the control of the patient's position before and during the therapeutic session, ensuring even greater precision in radiation delivery.

DILO

The DILO (Diagnostyki i Leczenia Onkologicznego) card is part of the fast-track oncological therapy program. It serves as a kind of referral that enables patients with suspected or diagnosed cancer to navigate the healthcare system more efficiently and start treatment more quickly. It helps streamline the entire process of diagnosis and therapy.

Combination treatment

The joint use of various cancer treatment methods (such as surgery, radiotherapy, standard and molecularly targeted chemotherapy, immunotherapy, hormone therapy) to achieve the best possible results. The choice of optimal treatment approach depends on the type of cancer, its stage, and factors related to the patient (general health, coexisting conditions, patient preferences). That's why it is so important for decisions about the treatment approach to involve doctors from various specialties (surgeon, clinical oncologist, radiation oncologist, pathologist, radiologist), as well as other specialists (such as psychologists, physical therapists, social workers).

Radiation dermatitis

Radiation dermatitis is a common side effect of radiation therapy. It occurs during the course of treatment in the form of skin redness (erythema) and is usually not permanent. Late reaction is a sign of skin damage and can occur even six months after the completion of radiation therapy. It may manifest as a change in skin color (depigmentation), telangiectasias (commonly known as "spider veins" on the skin), and fibrosis of subcutaneous tissue.

Chemotherapy

Chemotherapy is the process of cancer treatment that involves administering a medication, called a cytostatic, to the patient orally or intravenously.

PET-CT

Positron Emission Tomography - an imaging examination using nuclear medicine. Non-invasive PET-CT combines two diagnostic methods: classical computerized tomography (CT) and positron emission tomography (PET), which images cellular-level life processes. PET-CT allows the analysis of the metabolism of pathological changes, which differs from the metabolism of healthy cells.

Radiochemotherapy

Combined treatment method for cancer that uses chemotherapy (systemic treatment) and radiotherapy (tumor irradiation). The procedure aims to increase effectiveness and, consequently, improve the treatment outcomes by the mutual interaction between radiotherapy and chemotherapy.

Radiotherapy

Radioterapia (radiation therapy) is one of the fundamental methods for treating patients with cancerous diseases. It uses ionizing radiation to damage the genetic material (DNA) of cancer cells, ultimately leading to the regression of the cancer. The key to the success of radiation therapy is to irradiate the tumor in such a way as to destroy it while maximizing the protection of surrounding healthy tissues. Depending on the treatment goal, radiation therapy can be used with the intention of curing (radical radiation therapy), slowing the course of the disease, or alleviating its symptoms (symptomatic radiation therapy, also called palliative). Furthermore, due to the methods employed, radiation therapy is categorized into external beam radiation therapy (teleradioterapia) and brachytherapy (brachyterapia).

TBI

Total body irradiation (napromienianie szpiku całego ciała) is a procedure performed prior to a bone marrow transplant. This method involves the destruction of bone marrow cells in patients with hematologic malignancies (such as leukemia and lymphoma).

Radiotherapy therapy for non-neoplastic diseases

Many non-neoplastic diseases, especially those accompanied by a painful inflammatory process, can be treated using ionizing radiation. This treatment differs from that used for neoplastic diseases. In this case, small, safe fractional and total doses are used, which do not carry the risk of radiation reactions. More LINK

Image Guided Radiation Therapy

This method allows for extremely precise treatment delivery by verifying the patient's positioning and the irradiated area just before administering the therapeutic dose. The systems on which this method is based enable imaging of bone structures and soft tissues using ionizing radiation or ultrasound.

Palliative Radiotherapy

Palliative radiotherapy is a palliative approach aimed at eliminating or reducing the discomfort caused by the development of cancer, thus improving the quality of life for patients who are not candidates for radical treatment. The goal of palliative radiotherapy is to alleviate symptoms with minimal risk of side effects.

Half Body Radiotherapy (HBI)

This is one of the methods used for irradiating patients with multiple bone metastases confirmed by imaging studies. The technique used in this type of radiotherapy allows avoiding the merging of multiple fields, shortens the irradiation time, and provides a more homogeneous dose distribution than conventional irradiation methods.The reduction in treatment time itself is particularly important for patients in poor overall condition and with severe pain. This treatment significantly contributes to pain reduction and usually results in clinical improvement.

Stereotactic Radiotherapy

This is a form of conformal radiotherapy used in the treatment of small tumors that cannot be surgically removed due to their location. This technique allows for the precise and effective delivery of a high radiation dose in one (radio-surgery) or several fractions while simultaneously maximizing the protection of healthy tissues.

VMAT

A characteristic feature of multi-beam radiotherapy is the relatively shorter duration of one radiotherapy session compared to other available methods. It combines arc therapy with IMRT techniques.

IMRT

The IMRT technique allows for the possibility of achieving dose distributions that spare normal tissues by dynamically adjusting the multileaf collimator during exposure. This technique is used when dealing with tumors located in close proximity to critical organs (vital for life and poorly tolerant of radiation).

Side effects of radiotherapy

The most common side effects of radiation therapy include:

General weakness.
Loss of appetite.
Decreased activity.
Blood changes (reduced white blood cell and platelet counts) as a side effect of radiation therapy.
Radiation dermatitis (skin reactions).
Hair loss.
Mucosal reactions in the mouth, throat, larynx, and nasal passages.
Respiratory and cardiac reactions.
Gastrointestinal and bladder reactions.
Side effects of radiation therapy in the form of reactions in the rectum, vagina, and vulva.

VisionRT system

Modern radiotherapy, especially radiosurgery, requires, among other things, very precise and repeatable patient positioning. When delivering high doses, it is also crucial for the patient not to change position during the radiotherapy session. One method of verifying a patient's position during radiation therapy is real-time surface monitoring using special systems like Vision RT. This system relies on a set of properly positioned six cameras, which, in combination with software and three projectors, allows for very precise verification of the patient's position during the radiotherapy session.

Intracranial and extracranial stereotactic radiotherapy (SRS I SBRT)

Stereotactic radiosurgery is used for the treatment of both brain tumors (intracranial radiosurgery) and tumors located in other parts of the body (extracranial radiosurgery). This method is commonly used to treat brain tumors such as meningiomas, gliomas, and secondary brain tumors (metastases), as well as pituitary gland adenomas, vestibular schwannomas, low-grade lung cancers, prostate cancer, and solitary metastases to the lungs, liver, or bones. Stereotactic radiosurgery is also employed in the treatment of certain non-oncological conditions, such as brain vascular malformations or trigeminal nerve pain (trigeminal neuralgia).

Tomotherapy

Tomotherapy is a therapy that utilizes an advanced technological accelerator for radiation therapy using IMRT (Intensity Modulated Radiation Therapy). This technique allows for the precise delivery of the planned radiation dose to the cancerous tumor while sparing healthy tissues.

3DCRT

During external beam radiation therapy (teletherapy), a high-energy X-ray beam is generated by a device called a linear accelerator (LINAC). This allows for the irradiation of the cancerous tumor, leading to its destruction. The treatment is administered five days a week (from Monday to Friday) for several weeks. This schedule allows for the delivery of a sufficiently high total dose within the tumor area to destroy all cancer cells while providing intervals between successive radiation fractions for the surrounding healthy tissues to regenerate. Since tumors vary in shape and size, treatment planning involves the use of specialized imaging techniques such as computed tomography (CT), magnetic resonance imaging (MRI), or positron emission tomography (PET). In most patients, treatment planning begins with the creation of a thermoplastic mask. Subsequently, using this immobilization, a CT or PET scan is performed to visualize the tumor in three dimensions: transverse, sagittal, and frontal. If contrast is required during the CT scan, the patient is instructed by the treating physician to fast for at least 6 hours before the examination and provide a blood creatinine level result. The images obtained during these examinations are transferred to a special treatment planning system in which a medical physicist defines radiation beams and fields to conform to the size and shape of the irradiated tumor while shielding the surrounding healthy tissues (critical organs). After preparing the treatment plan and receiving approval from the radiation oncologist, a simulation is performed, which involves marking reference points on the thermoplastic mask. To increase treatment precision, the patient's position is checked before each fraction using image-guided radiation therapy systems. The administration of a single fraction takes several minutes, and patients do not experience any discomfort during it. However, throughout the treatment, patients may experience both early and late side effects, which are discussed by the doctor before starting radiation therapy.

VMAT

Volumetric Modulated Arc Therapy (VMAT) is a dynamic radiotherapy technique implemented by rotating the accelerator head while simultaneously modulating the intensity of the beam during rotation. It combines arc therapy with intensity-modulated radiation therapy (IMRT). VMAT primarily allows for a reduction in the duration of irradiation compared to other available methods.

Indications for stereotactic radio surgery include

Brain tumors, recurrent brain tumors after treatment.
Brain metastases.
Vascular malformations/arteriovenous malformations (AVM).
Acoustic neuromas and other cranial nerve neuromas.
Inoperable tumors in the cerebellopontine angle.
Inoperable pituitary adenomas.
Meningiomas, recurrent meningiomas, skull base meningiomas (cranio-pharyngioma).
Trigeminal neuralgia resistant to other treatment methods.
Lung metastases.
Liver metastases.
Carotid body tumors (chemodectoma, paraganglioma).

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For medical records / discharge contact the Secretariat by phone: 55 235 8937
The discharge of the patient takes place from Monday to Friday from 12 p.m. to 3 p.m. In exceptional cases, discharge from the ward may take place on other days and times.
The discharge of the patient follows:
- the completion of the treatment process;
- the express request of the Patient or his legal representative;
- if the hospitalised Patient grossly violates regulations of the ward or refuses to cooperate with medical staff.
The patient who leaves the ward receives from the attending physician (possibly from another physician): prescriptions, referral for further examinations/to another hospital and – if necessary – medical leave.

For medical records / discharge contact the Secretariat by phone: 32 420 63 22
The discharge of the patient takes place from Monday to Friday from 12 p.m. to 3 p.m. In exceptional cases, discharge from the ward may take place on other days and times.
The discharge of the patient follows:
- the completion of the treatment process;
- the express request of the Patient or his legal representative
- if the hospitalised Patient grossly violates regulations of the ward or refuses to cooperate with medical staff.
The patient who leaves the ward receives from the attending physician (possibly from another physician): prescriptions, referral for further examinations/to another hospital and – if necessary – medical leave.

Contact regarding medical records/discharge with the Secretariat of the NU-MED Specialised Oncology Hospital in Tomaszów Mazowiecki e-mail: sekretariat.tomaszow@nu-med.pl or by phone at: 44 786 81 50

The discharge of the patient can be collected from the Medical Secretariat from Monday to Friday between 1.30 p.m. and 2.30 p.m.
Medical Secretariat tel:84 535 98 60

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GDPR

We would like to inform you that on 25 May 2018, the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as GDPR, came into force.

Content of the act

We provide enclosed the information clauses related to the processing of personal data addressed to:

Employees of the Hospital, also with regard to the use of video surveillance
Persons cooperating under civil law contracts, also with regard to the use of video surveillance
Patients of the Hospital

Data Protection Supervisor

We would like to inform you that a Data Protection Supervisor has been appointed at the Hospital as of 25 May 2018. It is Piotr Rajski
Contact:

e-mail:iod.elblag@nu-med.pl
tel:510 277 855

Scope of the tasks of the data protection supervisor

Informing the administrator, the processing entity and employees who process personal data, about their obligations under the GDPR and other Union or Member State data protection legislation and counselling them accordingly.
Monitoring compliance with the GDPR, other Union or Member State data protection legislation and the administrator's or processing entity's policies on the protection of personal data, including allocation of responsibilities, awareness-raising activities, training of staff involved in processing operations and related audits
Providing on request recommendations on the data protection impact assessment and monitoring its implementation
Cooperation with the supervisory authority
Acting as a contact point for the supervisory authority on matters relating to processing, including prior consultation, and consulting on any other matters as appropriate
Acting as a point of contact for data subjects on all matters relating to the processing of their personal data and the exercise of their rights under the GDPR
Maintaining a register of activities or a register of categories of activities

Downloadable documents

Regulation (EU) No 679/2016 of the European Parliament and of the Council of 27 April 2016

Legal basis for the processing of personal data

Information clause for patients

Storage of medical records

GDPR

Content of the act

We provide enclosed the information clauses related to the processing of personal data addressed to:

Employees of the Hospital, also with regard to the use of video surveillance
Persons cooperating under civil law contracts, also with regard to the use of video surveillance
Patients of the Hospital

Data Protection Supervisor

We would like to inform you that a Data Protection Supervisor has been appointed at the Hospital as of 25 May 2018. It is Piotr Rajski
Contact:

e-mail:piotr.rajski@nu-med.pl
tel:510 277 855

Scope of the tasks of the data protection supervisor

Informing the administrator, the processing entity and employees who process personal data, about their obligations under the GDPR and other Union or Member State data protection legislation and counselling them accordingly.
Monitoring compliance with the GDPR, other Union or Member State data protection legislation and the administrator's or processing entity's policies on the protection of personal data, including allocation of responsibilities, awareness-raising activities, training of staff involved in processing operations and related audits
Providing on request recommendations on the data protection impact assessment and monitoring its implementation
Cooperation with the supervisory authority
Acting as a contact point for the supervisory authority on matters relating to processing, including prior consultation, and consulting on any other matters as appropriate
Acting as a point of contact for data subjects on all matters relating to the processing of their personal data and the exercise of their rights under the GDPR
Maintaining a register of activities or a register of categories of activities

Downloadable documents

Regulation (EU) No 679/2016 of the European Parliament and of the Council of 27 April 2016

Legal basis for the processing of personal data

Information clause for patients

Storage of medical records

GDPR

Content of the act

We provide enclosed the information clauses related to the processing of personal data addressed to:

Employees of the Hospital, also with regard to the use of video surveillance
Persons cooperating under civil law contracts, also with regard to the use of video surveillance
Patients of the Hospital

Data Protection Supervisor

We would like to inform you that a Data Protection Supervisor has been appointed at the Hospital as of 25 May 2018. It is Piotr Rajski
Contact:

e-mail:iod.tomaszow@nu-med.pl
tel:510 277 855

Scope of the tasks of the data protection supervisor

Informing the administrator, the processing entity and employees who process personal data, about their obligations under the GDPR and other Union or Member State data protection legislation and counselling them accordingly.
Monitoring compliance with the GDPR, other Union or Member State data protection legislation and the administrator's or processing entity's policies on the protection of personal data, including allocation of responsibilities, awareness-raising activities, training of staff involved in processing operations and related audits
Providing on request recommendations on the data protection impact assessment and monitoring its implementation
Cooperation with the supervisory authority
Acting as a contact point for the supervisory authority on matters relating to processing, including prior consultation, and consulting on any other matters as appropriate
Acting as a point of contact for data subjects on all matters relating to the processing of their personal data and the exercise of their rights under the GDPR
Maintaining a register of activities or a register of categories of activities

Downloadable documents

Regulation (EU) No 679/2016 of the European Parliament and of the Council of 27 April 2016

Legal basis for the processing of personal data

Information clause for patients

Storage of medical records

GDPR

Content of the act

We provide enclosed the information clauses related to the processing of personal data addressed to:

Employees of the Hospital, also with regard to the use of video surveillance
Persons cooperating under civil law contracts, also with regard to the use of video surveillance
Patients of the Hospital

Data Protection Supervisor

We would like to inform you that a Data Protection Supervisor has been appointed at the Hospital as of 25 May 2018. It is Piotr Rajski
Contact:

e-mail:iod.zamosc@nu-med.pl
tel:510 277 855

Scope of the tasks of the data protection supervisor

Informing the administrator, the processing entity and employees who process personal data, about their obligations under the GDPR and other Union or Member State data protection legislation and counselling them accordingly.
Monitoring compliance with the GDPR, other Union or Member State data protection legislation and the administrator's or processing entity's policies on the protection of personal data, including allocation of responsibilities, awareness-raising activities, training of staff involved in processing operations and related audits
Providing on request recommendations on the data protection impact assessment and monitoring its implementation
Cooperation with the supervisory authority
Acting as a contact point for the supervisory authority on matters relating to processing, including prior consultation, and consulting on any other matters as appropriate
Acting as a point of contact for data subjects on all matters relating to the processing of their personal data and the exercise of their rights under the GDPR
Maintaining a register of activities or a register of categories of activities

Select a Centre:

Elbląg

Katowice

Tomaszów

Zamość

Centrum Radioterapii i Onkologii - Elbląg (Center for Radiotherapy and Oncology - Elbląg)

Centrum Diagnostyki i Terapii Onkologicznej - Katowice (Center for Oncological Diagnosis and Therapy - Katowice)

Specjalistyczny Szpital Onkologiczny - Tomaszów Mazowiecki (Specialised Oncology Hospital - Tomaszów Mazowiecki)

Centrum Diagnostyki i Terapii Onkologicznej - Zamość (Center for Oncological Diagnosis and Therapy - Zamość)

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GDPR

Content of the act

Data Protection Supervisor

Scope of the tasks of the data protection supervisor

Downloadable documents

GDPR

Content of the act

Data Protection Supervisor

Scope of the tasks of the data protection supervisor

Downloadable documents

GDPR

Content of the act

Data Protection Supervisor

Scope of the tasks of the data protection supervisor

Downloadable documents

GDPR

Content of the act

Data Protection Supervisor

Scope of the tasks of the data protection supervisor

Downloadable documents

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