Patient Satisfaction Survey - Specialised Oncology Hospital

In order to ensure your satisfaction with the quality of the services provided, we kindly ask you to fill out this survey. Participation in the survey is voluntary and anonymous.

Thank you for your time,

NU-MED Team

Which services did you use at NU-MED?

Hospital stay, radiotherapy department only (including brachytherapy) and chemotherapy
Radiotherapy (including brachytherapy) without hospitalization
One-day chemotherapy without hospitalization
Diagnostic Laboratory (CT scans)
Specialist clinic

Which services did you use at NU-MED in Elbląg?

Gender:

Female

Male

City (Postal Code)

Type of Examination:

Magnetic Resonance Imaging (MRI)

Computed Tomography (CT)

Where did you first hear about our Laboratories?

from a doctor
from family / friends
from the internet / Facebook
from a flyer
Other

What was the reason you chose our Laboratories?

Convenient location
Quick appointment availability
I was referred by a doctor
Recommendation by family/friends
Modern diagnostics/medical equipment
Highly qualified staff
Other

How did you arrange the appointment?

by phone
in person
I was referred by a doctor

Was it easy to schedule an appointment?

Yes

Is it easy to get through to the registration desk by phone?

Yes

Did you receive detailed information before the examination?

Yes

Not sure

Did you feel comfortable in our Laboratory?

Yes

Not sure

Did you feel safe during the examination?

Yes

Not sure

Do you think the staff spent enough time with you?

Yes

Not sure

Staff

Registration Staff

High personal culture:

Professionalism of service:

Ensuring discretion and privacy during service:

Providing all necessary information:

Communicating information in an understandable way:

Person conducting the examination (radiologic technologist)

High personal culture:

Professionalism of service:

Ensuring discretion and privacy during service:

Providing all necessary information:

Communicating information in an understandable way:

Nurse

High personal culture:

Professionalism of service:

Ensuring discretion and privacy during service:

Providing all necessary information:

Communicating information in an understandable way:

Cleanliness and Equipment

Maintaining cleanliness and order:

Orientation / signage within the Laboratory:

Comfort and safety:

Which services did you use at NU-MED in Elbląg?

Date

Gender

Female

Male

Age:

18 - 30 years

31 - 45 years

46 - 60 years

61 years and older

City (Postal Code)

Where did you first hear about our Laboratories?

from a doctor
from family / friends
from the internet / Facebook
from a flyer
Other

What was the reason you chose our Laboratories?

Convenient location
Quick appointment availability
I was referred by a doctor
Recommendation by family/friends
Modern diagnostics/medical equipment
Highly qualified staff
Other

Were you informed about your rights and obligations, i.e., were the information about them clear and readily available in the medical facility?

Yes

I don't know

Were you provided with understandable information about your health condition?

Yes

I don't know

Were you informed about the potential benefits and risks associated with proposed medical procedures? In other words, did you participate in the process of choosing a medical procedure?

Yes

I don't know

Did you receive information about the planned medical procedure with sufficient advance notice to have time to review it?

Yes

I don't know

Can the conditions for examinations and procedures during your stay in the hospital be described as non-intrusive (e.g., screens, curtains, separate patient rooms, separate examination rooms)?

Yes

I don't know

Did you feel that the medical staff respected your privacy during your stay?

Yes

I don't know

Were your family members able to participate in your care?

Yes

I don't know

Were you informed about the possibility of submitting complaints, comments, or requests in writing, orally, or anonymously?

Yes

I don't know

Did you submit a complaint, request, or comment?

Yes

Was your complaint, request, or comment taken into account?

Yes

Were you informed about alternative methods of treatment (different types of procedures, pharmacotherapy, etc.) and the risks associated with them?

Yes

I don't know

Before admission to the medical facility, were you presented with information about the type of planned treatment and how to prepare for it, and were you given enough time to familiarize yourself with the consent form for medical services?

Yes

I don't know

In your opinion, does the hospital medical staff have appropriate skills in dealing with patients and their relatives in difficult situations (e.g., lack of expected treatment effects, unfavorable prognosis, complications)?

Yes

I don't know

Did you use the facility's website?

Yes

Did you find basic information on the hospital's website about:

types of services provided

Yes

I didn't look for this information

the experience the facility has

Yes

I didn't look for this information

benefits and risks of specific procedures/surgeries

Yes

I didn't look for this information

individuals performing specific services

Yes

I didn't look for this information

conditions for receiving services

Yes

I didn't look for this information

criteria for determining the urgency of a particular service (procedure/surgery)

Yes

I didn't look for this information

waiting times for specific procedures/surgeries, depending on the urgency criteria

Yes

I didn't look for this information

Would you describe the hospital's website as simple and understandable?

Yes

Did you register by phone with the medical facility?

Yes

Is the telephone registration system for the medical facility efficient and fast?

Yes

I don't know

Is the organization of visits and admissions in the facility efficient and ensures that patients are served without long waits?

Yes

I don't know

Is there an opportunity to park your car in a parking lot as close to the facility as possible?

Yes

I don't know

Are there visible signs upon entering the facility that facilitate finding specific departments or specialists (information boards for orientation)?

Yes

I don't know

In your opinion, were your personal belongings well secured during your stay in the facility?

Yes

I don't know

Were the rooms in the facility clean?

Yes

I don't know

Were the hospital rooms properly ventilated and maintained at an appropriate temperature?

Yes

I don't know

During oncological treatment, did you use hostel services?

Yes
Hotel

I don't know

Were the bedding, mattress, and bed, which you used in the hostel, in good condition, i.e., clean and undamaged?

Yes

I don't know

Were the toilets in the hostel easily accessible?

Yes

I don't know

Were the meals served in the hostel tasty, fresh, and served with all hygiene standards?

Yes

I don't know

During your stay in the hostel, did you have to follow a diet?

Yes

Czy hostel zapewniał Panu/i wyżywienie odpowiednie do zaleceń dietetycznych?

Tak

Nie

During oncological treatment, did you use transportation services?

Yes

Was the transportation service carried out on time?

Yes

Was the staff providing the transportation service courteous, empathetic, and helpful?

Yes

I don't know

Which services did you use at NU-MED in Elbląg?

Date

Gender

Female

Male

Age:

18 - 30 years

31 - 45 years

46 - 60 years

61 years and older

City (Postal Code)

Where did you first hear about our Laboratories?

from a doctor
from family / friends
from the internet / Facebook
from a flyer
Other

What was the reason you chose our Laboratories?

Convenient location
Quick appointment availability
I was referred by a doctor
Recommendation by family/friends
Modern diagnostics/medical equipment
Highly qualified staff
Other

Were you informed about your rights and obligations, i.e., were the information about them clear and readily available in the medical facility?

Yes

I don't know

Were you provided with understandable information about your health condition?

Yes

I don't know

Were you informed about the potential benefits and risks associated with proposed medical procedures? In other words, did you participate in the process of choosing a medical procedure?

Yes

I don't know

Did you receive information about the planned medical procedure with sufficient advance notice to have time to review it?

Yes

I don't know

Can the conditions for examinations and procedures during your stay in the hospital be described as non-intrusive (e.g., screens, curtains, separate patient rooms, separate examination rooms)?

Yes

I don't know

Did you feel that the medical staff respected your privacy during your stay?

Yes

I don't know

Were your family members able to participate in your care?

Yes

I don't know

Were you informed about the possibility of submitting complaints, comments, or requests in writing, orally, or anonymously?

Yes

I don't know

Did you submit a complaint, request, or comment?

Yes

Was your complaint, request, or comment taken into account?

Yes

Were you informed about alternative methods of treatment (different types of procedures, pharmacotherapy, etc.) and the risks associated with them?

Yes

I don't know

Yes

I don't know

Yes

I don't know

Did you use the facility's website?

Yes

Did you find basic information on the hospital's website about:

types of services provided

Yes

I didn't look for this information

the experience the facility has

Yes

I didn't look for this information

benefits and risks of specific procedures/surgeries

Yes

I didn't look for this information

individuals performing specific services

Yes

I didn't look for this information

conditions for receiving services

Yes

I didn't look for this information

criteria for determining the urgency of a particular service (procedure/surgery)

Yes

I didn't look for this information

waiting times for specific procedures/surgeries, depending on the urgency criteria

Yes

I didn't look for this information

Would you describe the hospital's website as simple and understandable?

Yes

Did you register by phone with the medical facility?

Yes

Is the telephone registration system for the medical facility efficient and fast?

Yes

I don't know

Is the organization of visits and admissions in the facility efficient and ensures that patients are served without long waits?

Yes

I don't know

Is there an opportunity to park your car in a parking lot as close to the facility as possible?

Yes

I don't know

Are there visible signs upon entering the facility that facilitate finding specific departments or specialists (information boards for orientation)?

Yes

I don't know

In your opinion, were your personal belongings well secured during your stay in the facility?

Yes

I don't know

Were the rooms in the facility clean?

Yes

I don't know

Were the hospital rooms properly ventilated and maintained at an appropriate temperature?

Yes

I don't know

Age:

18 - 30 years

31 - 45 years

46 - 60 years

61 years

Location (postal code):

Where did you first hear about our Clinics?

From a doctor
From family/friends
From the internet/Facebook
From a brochure
Other Where?

What was the reason for choosing our Clinic? (You can provide more than one reason)

Convenient location
Quick appointment
I was referred by a doctor
Recommended by family/friends
Highly qualified staff
Fast diagnostics
Other What?

How did you schedule your appointment?

By phone
In person
I was referred by a doctor

Was scheduling an appointment easy?

Yes

Can you easily reach the registration department by phone?

Yes

Did you receive detailed information before the examination?

Yes

I'm not sure

Did you feel comfortable in our Clinic?

Yes

I'm not sure

Did you feel safe during your visit?

Yes

I'm not sure

In your opinion, did the Clinic staff allocate an appropriate amount of time to you?

Yes

I'm not sure

Please rate the following statements on a scale from 1 to 5 (1 - lowest rating; 5 - highest rating) for the STAFF:

Registration Staff:

High personal culture:

Professionalism:

Ensuring discretion and privacy during service:

Providing all necessary information:

Communicating information in an understandable way:

Medical Staff:

High personal culture:

Professionalism:

Ensuring discretion and privacy during service:

Providing all necessary information:

Communicating information in an understandable way:

Nursing Staff:

High personal culture:

Professionalism:

Ensuring discretion and privacy during service:

Providing all necessary information:

Communicating information in an understandable way:

Cleanliness and equipment:

Maintaining cleanliness and order:

Orientation/markings in the facility:

Comfort and safety:

Z jakich usług korzystałeś w NU-MED?

Poradnia specjalistyczna:

Poradnia onkologiczna - Elbląg

Poradnia Hematologiczna – Elbląg

Poradnia psychologiczna - Elbląg

Poradnia Onkologiczna – Iława

Poradnia Onkologiczna – Ostróda

Poradnia Chirurgii Onkologicznej – Ostróda

Poradnia Onkologiczna – Działdowo

Poradnia Chirurgii Onkologicznej – Działdowo

Poradnia Profilaktyki Chorób Piersi - Działdowo

Wiek:

18 - 30 lat

31 - 45 lat

46 - 60 lat

61 lat i więcej

Miejscowość (kod pocztowy)

Skąd usłyszał/a Pan / Pani po raz pierwszy o naszych Pracowniach?

od lekarza
od rodziny / znajomych
z internetu / Facebooka
z ulotki
Inne Jakie?

Co było powodem, że wybrał/a Pan / Pani właśnie nasze Poradnie?

Dogodna lokalizacja
Szybki termin badania
Zostałem/łam skierowany/a przez lekarza
Polecenie przez rodzinę / znajomych
Nowoczesna diagnostyka / sprzęt medyczny
Wysoko wykwalifikowana kadra
Inne Jakie?

W jaki sposób Pan / Pani umówił/a wizytę?

telefon
osobiście
zostałem/łam skierowany/a przez lekarza

Czy umówienie się na wizytę było proste?

Tak

Nie

Czy można swobodnie dodzwonić się do rejestracji?

Tak

Nie

Czy przed badaniem otrzymał/a Pan / Pani szczegółowe informacje?

Tak

Nie

Nie jestem pewien/pewna

Czy czuł/a się Pan / Pani w naszej Pracowni komfortowo?

Tak

Nie

Nie jestem pewien/pewna

Czy podczas badania czuł/a się Pan / Pani bezpiecznie?

Tak

Nie

Nie jestem pewien/pewna

Czy w Pana / Pani odczuciu pracownicy Pracowni poświęcili Panu / Pani odpowiednią ilość czasu?

Tak

Nie

Nie jestem pewien/pewna

Personel

Osoby z rejestracji

Wysoka kultura osobista:

Fachowość obsługi:

Zapewnienie dyskrecji i intymności w trakcie obsługi:

Udzielenie wszystkich niezbędnych informacji:

Przekazanie informacji w sposób zrozumiały:

Osoba wykonująca badanie (technik elektroradiologii)

Wysoka kultura osobista:

Fachowość obsługi:

Zapewnienie dyskrecji i intymności w trakcie obsługi:

Udzielenie wszystkich niezbędnych informacji:

Przekazanie informacji w sposób zrozumiały:

Pielęgniarka

Wysoka kultura osobista:

Fachowość obsługi:

Zapewnienie dyskrecji i intymności w trakcie obsługi:

Udzielenie wszystkich niezbędnych informacji:

Przekazanie informacji w sposób zrozumiały:

Czystość i wyposażenie

Zachowanie czystości i porządku:

Orientacja / oznaczenia na terenie Pracowni:

Komfort i bezpieczeństwo:

Co wg Pana/Pani zasługuje w naszej Poradni na pochwałę?

Co według Pana/Pani moglibyśmy zmienić lub udoskonalić w naszej Poradni aby podnieść jakość świadczonych usług?

Czy w Pana/Pani odczuciu ktoś z personelu wyróżnił się spośród pozostałych?

Tak Nie
Dlaczego? Prosimy podać stanowisko / imię i nazwisko:

Select a Centre:

Elbląg

Katowice

Tomaszów

Zamość

Centrum Radioterapii i Onkologii - Elbląg (Center for Radiotherapy and Oncology - Elbląg)

Centrum Diagnostyki i Terapii Onkologicznej - Katowice (Center for Oncological Diagnosis and Therapy - Katowice)

Specjalistyczny Szpital Onkologiczny - Tomaszów Mazowiecki (Specialised Oncology Hospital - Tomaszów Mazowiecki)

Centrum Diagnostyki i Terapii Onkologicznej - Zamość (Center for Oncological Diagnosis and Therapy - Zamość)

Ankieta satysfakcji Pacjenta

Staff

Registration Staff

Person conducting the examination (radiologic technologist)

Nurse

Cleanliness and Equipment

Please rate the following statements on a scale from 1 to 5 (1 - lowest rating; 5 - highest rating) for the STAFF:

Registration Staff:

Medical Staff:

Nursing Staff:

Cleanliness and equipment:

Personel

Osoby z rejestracji

Osoba wykonująca badanie (technik elektroradiologii)

Pielęgniarka

Czystość i wyposażenie